Frequently Asked Questions

Questions about the purchase process?

Here you'll find quick answers about orders, payments, and returns.
If you need more information, please contact us through our contact channels .

Payment Methods
What payment methods are accepted?

At Pamelita , you can pay for your purchases using the following methods:

  • Credit and debit cards: Visa, Mastercard and Maestro
  • MB Way
  • Multibanco Reference
  • Apple Pay and Google Pay
  • PayPal
  • UnionPay

All payments are processed securely through certified partners, ensuring the protection of your personal and banking data.

Shipments
What are Pamelita's shipping times?

Orders are processed within 24 business hours after payment.

Delivery times vary from 1 to 3 business days for the Iberian Peninsula and from 2 to 4 business days for the Islands.

Note: Delivery times may vary during periods of high order volume or national holidays .
What is the shipping cost?

Shipping costs are calculated at checkout, based on the destination and weight of the order.
For mainland Portugal, the cost starts at 5.90€ .

Free shipping on orders over 100€!
Do you ship internationally?

Currently, we only ship to Portugal and Spain .

We are working to reach more countries in the European Union soon.

If you would like to receive it at a different address, please send an email to support@pamelita.pt — We will do our best to find a solution and reach you.

Exchanges and Returns
Can I return or exchange an item?

Yes. We accept returns and exchanges up to 14 days after receipt , provided the item is in the same condition as when received , with original tags, no signs of use, and no odors.

Please see our exchange and return policy for more details.
How do I return or exchange an item?

Send an email to support@pamelita.pt with your order number.

After reviewing your request, we will send you detailed instructions and a return label .

Returns and exchanges are the customer's responsibility .
In the case of an exchange, the new item will only be sent once .
Who covers the costs of returns and exchanges?

Shipping costs are the responsibility of the customer .

For the first exchange , Pamelita offers to send the new item for free; that is, you pay the shipping costs for the original item and its return, and we send the new one at no additional cost (only once).
I received a defective or incorrect item. What should I do?

We're very sorry about that, we'll help you resolve this situation.

Send an email to support@pamelita.pt with your order number, a brief description of the problem and, if possible, photos of the item .

After reviewing your case, we will contact you with instructions for return or replacement , at no cost to you.
Is it possible to cancel an order?

Yes, as long as the cancellation is made within the first 2 hours after purchase and the order has not yet been processed or shipped .

Send an email to support@pamelita.pt with your order number and wait up to 72 hours for our reply.

After shipment, only the right of return applies.